Sales & Customer Services Manager

About the job

The Company: Our client is an iconic logistic brand, with long standing history and significant ambitions to scale their presence across Asia Pacific.

Role & Responsibilities:

Sales Management:

• Develop and implement strategic sales plans to achieve revenue targets in line with company goals.
• Identify new business opportunities and lead market research to expand client base within logistics and warehousing services.
• Build and maintain strong relationships with key accounts and potential clients.
• Monitor sales performance, analyze market trends, and report regularly on KPIs.
• Work with marketing to develop promotional strategies and materials to increase visibility and brand presence.
• Prepare and present proposals, negotiate contracts, and close sales deals with prospective clients.

Customer Service Management:

• Lead the customer service team to ensure a high level of service quality and satisfaction for all clients.
• Implement best practices in customer support, including timely responses, issue resolution, and proactive communication.
• Monitor customer feedback and work with internal teams to continuously improve the client experience.
• Develop and maintain service level agreements (SLAs) to ensure timely and efficient delivery of logistics services.
• Oversee the entire customer lifecycle, ensuring retention and satisfaction while addressing any escalations or challenges.

Team Leadership:

• Train, mentor, and guide sales and customer service teams to achieve their full potential.
• Set team performance goals and regularly monitor individual progress.
• Foster a culture of collaboration and continuous improvement within the sales and customer service teams.

Collaboration & Coordination:

• Work closely with the operations, warehousing, and logistics teams to ensure service delivery aligns with customer expectations.
• Coordinate with finance, IT, and other departments to ensure seamless execution of contracts, payments, and service upgrades.
• Represent the company at industry events, trade shows, and client meetings to promote our services and capabilities.

Requirements:

• Bachelor’s degree in Business, Logistics, Supply Chain Management, or a related field.
• Proven experience (5+ years) in sales and customer service management, preferably in the logistics and warehousing industry.
• Strong understanding of logistics, supply chain operations, and warehousing solutions.
• Demonstrated track record of meeting and exceeding sales targets.
• Excellent communication, negotiation, and relationship-building skills.
• Strong leadership and team management experience.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Proficiency in CRM software and Microsoft Office applications.

To apply, please send your updated CV to Hao Vi at hao.vi@cgptalent.com, quoting the job title or Click Apply Now.

Due to an anticipated high volume of applicants, we regret that only shortlisted candidates will be notified.